Friday, June 5, 2009

UooPS

Wednesday afternon UPS misdirected a package to our door. It was meant for somebody with a similar address. I called UPS to correct the problem and got stuck in a voice recognition phone maze that didn't give me any relevant options.

So I used my usual method of pressing "0" to speak to a real human. Unfortunately, unlike most other systems, it just put me into another maze.

I was not in a good mood to begin with, so in desperation I screamed "GAAAAAAAAAAAAAAAA" into the phone. The system politely replied "One moment while we connect you to a live agent."

I guess voice recognition software is more sophisticated than I thought. It can now recognize anger.

The story has a happy ending. The agent took down the information and within 30 minutes I got a call from the local UPS office saying the driver would return within the hour. He actually arrived one minute later with an apology and took the box away.


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