Calling the police has gotten harder
It has gotten harder to call the police. The last few weeks I have made several attempts to report illegal fireworks to Seaside PD. We've always used the non-emergency number 831-394-6811 to do this, and our call would be promptly answered by a dispatcher who would take the information and immediately enter it into the system. Now one must jump through several hoops with no guarantee the system won't disconnect you before the report is made. And I'm getting fed up. Instead of having our calls answered by a human, a machine will answer, much as it does for every business you call these days. First it tells you that this number is not for emergencies, and if you have an emergency you must hang up and call 911. Then they say it again in Spanish. Next, you are instructed to choose English or Spanish. Next it tells you that they're busy answering emergency 911 calls and implies that your non-emergency concern is an imposition on their important work. Then the voice asks