I sent a letter to the president of Amtrak a few weeks ago. I was concerned with the way Amtrak was handling the Coast Starlight service disruption after a mudslide closed the tracks in Oregon. A couple of weeks later I received a nice, if somewhat vague reply signed by Alexander Kummant himself.
Since Amtrak is a federally funded transportation system, I also sent copies of my letter to our two lady senators and to our Congressman Sam Farr.
Sam Farr's staff sprang into action. They sent a copy of my letter to Amtrak's president seeking an explanation of Amtrak's actions on my behalf. Amtrak in turn sent Sam Farr a copy of Kummant's reply to me.
Sam Farr's eager staff sent me a letter proudly informing me that they had investigated my complaint. They concluded that Amtrak had already replied to me and they sent me a copy of Mr. Kummant's letter which I had already received from Amtrak directly. No further action was taken by Sam Farr's office, as far as I could tell.
For this we need a Congressman?